Frequently Asked Questions
All dial-up plans have an idle timeout of 20 minutes and a session limit of 8 hours. This means that if your connection goes unused for 20 minutes or stays connected for 8 hours in a row, we will disconnect you automatically. You can immediately reconnect after being disconnected.
Our Flat-Rate, Dual-Channel, and LAN-On-Demand ISDN plans have an excessive usage limit. If you are on one of these plans, you will never pay more than the flat-rate you have agreed to. However, these plans cannot be used to access the Internet 24 hours a day. We define excessive use as six times the average. If the average use of our Flat-Rate accounts over a month is 60 hours, then the excessive use limit is 360 hours. That's 12 hours a day -- a lot of use. If you must be connected to the Internet 24 hours a day, we have a Dedicated access plan available for that purpose at a slightly higher charge.
Complete details on plan limits are in our Terms of Service.Top